Help Center
Find answers to common questions and get support for your Connect experience
Frequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription at any time from your Account Settings. Go to Settings > Subscriptions > Manage, and follow the cancellation process. Your subscription benefits will continue until the end of your current billing period.
What happens to my purchased coins?
Purchased coins never expire and remain in your account even if you cancel your subscription. You can use them at any time for premium messages, image generation, or other coin-based features.
Is my information and conversations private?
We take your privacy seriously. Your conversations are encrypted and kept private. We use conversation data to improve our AI models, but this is done in a way that protects your identity. You can review our Privacy Policy for more details.
Why are some features not working as expected?
If you're experiencing issues with any features, first try refreshing the app or logging out and back in. Check your internet connection, and make sure your app is updated to the latest version. If problems persist, contact our support team with details about the issue.
Need More Help?
If you couldn't find what you're looking for, our support team is ready to help you with any questions or issues.